Who this is for
Online stores, social sellers and retailers in Nepal selling on their own site, on Daraz, or through Instagram and Facebook. This sits within marketing and business automation.
What gets automated
- Cash-on-delivery confirmation. A WhatsApp or SMS message after the order asking the customer to confirm, change or cancel before dispatch. This reduces refusals directly and is the highest-return flow available to a Nepali store.
- Cart and browse recovery. A reminder on the channel your customers use, referencing the actual product, which for most domestic stores means WhatsApp rather than email.
- Order status updates. Confirmed, dispatched, out for delivery, which reduces the volume of where-is-my-order messages your team answers by hand.
- Repeat purchase and replenishment. Timed to the real consumption cycle for consumables, which is where the margin in a store actually lives.
- Review and photo requests. After delivery, since user photographs are the most persuasive creative a store can get and costs nothing.
- Stock and order operations. Low-stock alerts, order exports to the delivery partner, and reconciliation between platform and accounts.
Handling the data carefully
Customer addresses and phone numbers are the sensitive data here. Access is limited, exports to delivery partners carry only what the rider needs, and marketing consent is recorded separately from the order.
What I see most often
- No pre-dispatch confirmation, so refusals stay high.
- Cart recovery by email to customers who only use WhatsApp.
- Order status answered manually, consuming the team all day.
- No repeat-purchase flow, so every month starts from zero.
- Placed orders reported as revenue, hiding the refusal rate.
Full stack for this industry
Automation works best once the channels feeding it are in place. See SEO for eCommerce, Google Ads for eCommerce, Facebook and Instagram Ads for eCommerce, digital marketing for eCommerce, and the automation services behind this page: workflow automation and CRM setup and integration.